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Accessibility at Trillium Health Partners Foundation

Our Commitment to Accessibility 

Trillium Health Partners Foundation is committed to creating an accessible and inclusive environment for all donors, visitors, and community members. We are dedicated to meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and to continually removing barriers to access. 

Our approach reflects the values of excellence, respect, and accountability, and aligns with Trillium Health Partners’ broader commitment to delivering equitable and inclusive access to programs, services, and information. 

We strive to ensure that all individuals can engage with our Foundation, whether in-person, by phone, or online.

Accessible Customer Service 

We are committed to providing accessible customer service that respects the dignity and independence of every individual. This includes: 

  • Communicating with individuals in ways that consider their accessibility needs 
  • Providing Foundation publications, donation materials, and information in alternative formats upon request, wherever possible 
  • Accommodating assistive devices such as screen readers, mobility devices, or communication aids 
  • Welcoming support persons and service animals when interacting with our team 
  • Training staff in accordance with AODA Customer Service Standards 

If you require assistance accessing information or services through the Foundation, we will work with you to determine the best approach. 

Website Accessibility 

Trillium Health Partners Foundation is committed to maintaining a website that is accessible and user-friendly for all visitors. 

We aim to comply with Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, as required under AODA. This includes: 

  • Providing text alternatives for images 
  • Ensuring appropriate colour contrast 
  • Structuring content with clear headings and readable formatting 
  • Offering keyboard navigation compatibility 
  • Reducing barriers for users who rely on screen readers or other assistive technologies 
  • Ensuring form fields, buttons, links, and interactive components are accessible 

If you experience issues accessing any part of our website, please let us know so we can work to address the concern.

Accessible Information and Communications 

We are committed to making our communications accessible. Upon request, we will provide or arrange for accessible formats and communication supports, where feasible. 

We will work with you to determine the most appropriate format based on your needs. 

Accessibility Planning and Continuous Improvement 

We are committed to identifying, preventing, and removing barriers to accessibility. Our accessibility efforts include:  

  • Reviewing and updating accessibility practices regularly 
  • Incorporating accessibility considerations into new Foundation initiatives, processes, and digital updates 
  • Training employees and volunteers on accessibility standards 
  • Responding to accessibility feedback and using it to guide improvements 

We strive to maintain alignment with the accessibility framework followed by Trillium Health Partners.

Feedback and Accessibility Requests 

Your feedback helps us improve accessibility in our programs, services, and online experience.  

We welcome comments, questions, or requests related to accessibility in the following ways: 

Email: [email protected] 

Phone: +1 (905) 848‑7575 

Mail: 

Trillium Health Partners Foundation 

2085 Hurontario Street 

Suite 401 

Mississauga ON L5A 4G1 

We will review all feedback promptly and respond in a timely manner.