Careers

Current Openings


 

Position: Senior Digital Developer – Information System & Solution (Contract Full Time 12 months)

File #: 2021-23100

Status:  Temporary  Full Time

Reports to: Associate Director, Information System & Solutions (IS&S)

Site: Primarily based out of Trillium Health Partners Foundation’s office at 89 Queensway W, Mississauga, with some work executed across all three sites of Trillium Health Partners: Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre

Posted: September 10, 2021

Closing Date: October 21, 2021

 

THE POSITION – OVERVIEW:

Unique Business Unit Requirements – Philanthropy & Marketing Community Engagement

  • Develop and optimize new business units microsites, email communication and fundraising campaigns
  • In coordination with business units , execute and deploy foundation email communications
  • Optimize online channels to raise revenues and increase donor engagement including but not limited to: search engine optimization, digital and social media tracking, email and peer-to- peer strategies
  • Support in the development of peer-to-peer and DIY fundraising programs, utilizing digital communications and fundraising platforms
  • Design and build pages Luminate Online content types (donation pages, survey pages, peer-to-peer pages etc)
  • Work in collaboration with Communications team to apply approved digital creative
  • Proactively bring solutions to improve website function, health, security, user experience

Reporting & Tracking

  • Informs fundraising/ campaign initiatives through SEM, Google Analytics, Google Display Network tracking
  • Ability to create UTMs, Facebook Pixels and other unique identifiers for performance tracking
  • Reporting on campaign analytics, conversions and results

Training and Documentation

  • Document and maintain policies, business processes and best practices for maintenance and operations of all online platforms and solutions
  • Develop and implement user training plan over the functionality of software through one on one, group training sessions and/or leveraging vendor training programs
  • Informs and prepares relevant content covered in lunch and learns for foundation staff focusing on information systems and databases
  • Assist in developing and maintaining a staff training program related to CMS utilized by the Foundation

Other

  • Cultivate and maintain external network to collect information over best practices within health care sector
  • Other assigned duties as required by the AD, ISS

 

KEY CRITERIA:

The ideal candidate for this role will display the following qualifications and skills:

  • Post-secondary education in a computer science or related field – college minimum, university preferred – or a combination of comparable skills and experience.
  • 3+ years of experience in digital marketing, ideally within a charitable organization
  • Able to find fast, creative solutions to coding bugs and content compatibility issues
  • Able to continuously evaluate the functionality and design of websites and applications and make data-driven recommendations for improvements
  • Strong knowledge of testing protocols
  • Confident in the application of usability and accessibility standards
  • Ability to interpret complex requirements and briefs
  • Enthusiasm for an iterative design process, driven by group input and critique
  • Strong project management, multi-tasking and problem-solving skills
  • Knowledge of best practices for responsive web design, mobile optimization, page speed performance, browser support, and accessibility.
  • Ability to work with external vendors and partners
  • Proficiency in data analytics including online donor trends
  • Excellent communication skills
  • Excellent interpersonal skills, diplomacy and good judgment
  • Exemplary attention to detail
  • Ability to maintain confidentiality

Technical Skills

  • Solid knowledge of HTML, Cascading Style Sheet (CSS), JavaScript
  • Proficient in Adobe Creative Cloud applications, including but not limited to Photoshop, Illustrator, In-Design, Dreamweaver
  • Strong knowledge of User experience (UX) and user interface (UI) design
  • Advance proficiency working with computer applications on a Windows platform (Word, Excel, Power Point, electronic mail/scheduling, internet)
  • Proficient knowledge of Google Analytics
  • Deep experience working in CRM, digital marketing and fundraising platforms; preferred experience with Luminate Online, Team Raiser, and Raiser’s Edge
  • Experience with WordPress development and configuration, Luminate Online customization and configuration
  • Experience with Charities Directorate (CRA) rules and regulations an asset.
  • Troubleshoot critical, time sensitive issues across digital properties in Luminate Online and communicate with teams regarding status
  • Provide technical suggestions for A/B testing and develop variations
  • Well-developed analytical, conceptual, interpretive and evaluative skills in aid of administrative decision-making and problem solving.

Work Environment:

  • Position is required to work flexible hours, including some evenings and weekends to meet organizational requirements/ deadlines and manage emergencies in the event the Foundation website/ microsites are down.
  • Work may take place across the multiple sites of Trillium Health Partners and Trillium Health Partners Foundation.
  • Valid driver’s license and access to a reliable vehicle is an asset.

APPLICATION PROCEDURE

  • Please click here submit your cover letter and résumé through the online application system.
  • For further information on Trillium Health Partners Foundation we invite you to visit our website at www.trilliumgiving.ca
  • We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

 

Position: Senior Associate – Information System & Solutions Full Time

File #: 2021-23098

Status: Permanent Full Time

Reports to: Associate Director, Information System & Solutions (IS&S)

Site: Primarily based out of Trillium Health Partners Foundation’s office at 89 Queensway W, Mississauga, with some work executed across all three sites of Trillium Health Partners: Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre

Posted: September 10, 2021

Closing Date: October 21, 2021

 

THE POSITION – OVERVIEW:

The Senior Associate, Information System & Solutions (IS&S) is a full time position within the Organization & Operational Effectiveness team. Reporting to the Associate Director, Information Systems & Solutions, this position will be our organization’s point person over adoption and use of our information systems and tools to their full potential. This includes playing an essential role in deploying and maintaining our software solutions, namely but not limited to the Raiser’s Edge (CRM) and Luminate Online (eCRM) databases and technology assets. The role is key to provide training and support in building and delivering solutions for CRM data management. As a results-oriented individual you will bring experience, a customer-service orientation and a get it done attitude to collaborate with team members and provide day-to-day management and support the Foundation’s development and execution of database management and reporting.

The Senior Associate, Information Systems & Technology will deliver on a range of responsibilities to enable our entire Foundation team, including:

Database Administration and Management

In accordance with established IT protocols,

  • Manage the automated and semi-automated solutions for hygiene of the Raiser’s Edge database, including constituent records updates, data clean-up and data integrity
  • Support, AWS and SQL Server instances for production, testing and staging environment of production systems (RE,FE,LO)
  • Support Microsoft PowerBI reporting solution and associated SQL instances and data gateways
  • Create and Monitor database maintenance plans, backups, restores, jobs, performance tuning, and ensuring appropriate access controls are in place.
  • Participate in the development of policies, rules and controls to ensure the data entered and contained in the database is accurate
  • Implement data entry standards on contact information to ensure all donor and prospect records are accurately captured, maintained and meet privacy and mailing standards.
  • Perform day-to-day activities to enable effective use of the database, including but not limited to set up and/or assignment of account codes/ fields, creating reports, performing complex queries, data extraction, global updates and imports.
  • Adhere to database development standards and procedures and be able to document business requirements.
  • Provide troubleshooting and problem solving support to database and application issues. Design and generate customized reporting/dashboards and establishes automated processes as necessary
  • Design and deploy data table structures, forms, reports and queries
  • Support teams across the Foundation to input, access and interpret information from the donor database.
  • Monitor periodic vendor upgrades, test software access and functionality post upgrade and report and manage IT technical issues with vendor/ Hospital’s IS team to resolution
  • Liaise with vendors, consultants and partners in providing and acquiring various donor related information
  • Analyzes, scopes, architects, supports development and testing, and delivers integrated, scalable data warehouse and related solutions aligned with high-level organization objectives and priorities.
  • Perform other duties as assigned in order to meet the overall IS&S goals and objectives of the Foundation.

Security and Privacy

  • Abide by the policies and procedures of Trillium Health Partners and Trillium Health Partners Foundation and assist AD, IS&S to develop policies and procedures to address emerging IS&S matters
  • Maintain database integrity, structure and security, including coordination of and execution of data cleaning procedures and integration.
  • Support PCI-DSS compliance initiative as well as security policies
  • Take reasonable steps to safeguard the information in the custody or control of Trillium Health Partners Foundation, from such risks as unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction.
  • Perform regular unit tests to ensure database meets all security requirements
  • Conduct administrator functions involving setting up and deactivating authorized users; assign and manage accompanying access rights
  • Creates, contributes to and maintains documentation on databases, including their architecture, configuration, security, backup and recovery and data governance.
  • Ensure adherence to Privacy legislation and Canadian Anti-Spam Legislation by Foundation staff through appropriate education and policies

Asset Management

  • Deploy and manage the Foundation’s IT hardware and software inventory (laptops/ desktops, monitors and other accompanying IT accessories; cell phones, etc.) across the organization in collaboration with the Hospital’s IS team
  • Coordinate IT equipment repairs, applications, maintenance and upgrades in collaboration with the Hospital’s IS team and vendors through to resolution.
  • Review and recommend organizational IT hardware requirements as required
  • Liaise with Hospital’s IS team to support all Foundation hardware and software needs.

Training and Documentation

  • Develop and implement user training plan over the functionality of software through one on one, group training sessions and/or leveraging vendor training programs
  • Assist in implementation of ongoing lunch and learns for foundation staff focusing on information systems and databases
  • Assist in developing and maintaining a staff training program related to database software utilized by the Foundation
  • Assist the development of policies, procedures, training material and user manuals pertaining to all Foundation databases, systems and technologies.

 

KEY CRITERIA:

The ideal candidate for this role will display the following qualifications and skills:

  • University/ College degree/ diploma in Business/ Computer Science or other related disciplines or experience.
  • Minimum 5 years of relevant or equivalent experience administrating Raiser’s Edge.
  • Minimum 5 years DBA experience with Microsoft SQL Server (2008 or greater) in a production or hosted environment
  • Minimum 5 years of experience configuring, implementing and supporting SQL Server environments, including experience
  • Courses completed through Blackbaud University/Learn an asset
  • Demonstrated ability to take on tasks and challenges and problem solve to resolution (get it done mentality).
  • Flexible and adaptable team player with strong interpersonal skills.
  • Demonstrated ability to work within the requirements of the role, work independently multi task, prioritize, meet deadlines in a fast paced environment with minimum supervision.
  • Experience and effective working collaboratively with internal and external stakeholders.
  • Ability to navigate difficult conversations with colleagues and leadership within and across the organization
  • Proven ability to exercise good judgment and maintain a high level of confidentiality.

Technical Skills:

  • Excellent abilities to manage and utilize hardware and software to their full potential.
  • Proficiency in Microsoft Office – PowerPoint, Excel, and Word.
  • Experience with RE NXT, Raisers Edge (database view), Financial Edge, Luminate Online, TeamRaiser, WordPress, domain maintenance and SQL an asset.
  • Experience with Charities Directorate (CRA) rules and regulations an asset.
  • Knowledge and experience working in Microsoft SQL, SQL Reporting Services (SSRS), Power BI Services, AWS and SQL Integration Services (SSIS)
  • Well-developed analytical, conceptual, interpretive and evaluative skills in aid of administrative decision-making and problem solving.
  • Knowledge of, or experience with, of databases technologies (e.g, MS SQL), methods to communicate to the database (e.g., T-SQL, PL-SQL), as well as, business intelligence tools (e.g. Power BI, Crystal Reports, RE NXT Dashboards)
  • Ability to design and implement of an enterprise data warehouse

Work Environment:

  • Position is required to work flexible hours, including some evenings and weekends.
  • Work to be undertaken at the office in order to meet the role requirements of asset management, training and development and remain accessible to the team to support business process improvements and troubleshooting of hardware/ software matters
  • Work may take place across the multiple sites of Trillium Health Partners and Trillium Health Partners Foundation.
  • Employee to be accessible and available after hours to manage emergencies and act as backup for Associate Director, Information Systems and Solution when needed
  • Valid driver’s license and access to a reliable vehicle is an asset.

 

APPLICATION PROCEDURE:

  • Please click here submit your cover letter and résumé through the online application system
  • For further information on Trillium Health Partners Foundation we invite you to visit our website at www.trilliumgiving.ca
  • We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

 

Position Title: Director, Brand & Marketing Communications – Full Time Contract (12 months with a possibility of an extension)

Reports To: Senior Vice President, Marketing & Community Engagement

Work Location: Primarily based out of Trillium Health Partners Foundation’s office at 89 Queensway West, Mississauga, with some work executed across all three sites of Trillium Health Partners: Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre

Post Date: Thursday, October 7, 2021

Closing Date: Thursday, October 28, 2021

 

The Position – Overview:

The Director, Brand & Marketing Communications is a full-time position within the Marketing and Community Engagement team at Trillium Health Partners Foundation. Reporting to the SVP, Marketing & Community Engagement the Director will oversee a dynamic team and own the development and implementation of a comprehensive marketing and communications strategy designed to maximize the Foundation’s fundraising success and public profile. The successful Director will manage several external vendors to plan, develop and execute across a variety of mass marketing fundraising programs including our community 50/50, Digital/Social Advertising and more. The Director will also be responsible for ensuring an effective, streamlined work process for graphic design & copywriting needs across the organization that encompasses resourcing, prioritization and effective delivery of products. The ideal Director will work to effectively engage media, internal and external stakeholders, and the public through celebrity ambassador engagements, social media, and other mass communication channels.

 

PRIMARY RESPONSIBILITIES:

  • Direct the Foundation’s public profile, presence and reputation through a comprehensive marketing and communications strategy designed to maximize fundraising success. This includes external communications, internal marketing related communications, media relations, and mass marketing.
  • Integrate the Foundation’s marketing and communications plans with the Hospital’s communications plans to ensure an integrated and effective joint communications strategy for the Foundation and Hospital.
  • Analyze marketing and communications programs to make recommendations to adjust strategy and tactics to increase effectiveness to enhance the Foundation’s profile across all channels to support fundraising and increase brand recognition.
  • Leads annual brand research and other mass research efforts.
  • Lead the development of a 5 year Brand and Communication Strategy & Plan for internal and external Campaign launch.
  • Lead the development and internal launch of our fundraising Campaign with hospital staff
  • Work with our agency to develop our Campaign brand platform
  • Establish and evaluate the departmental annual plans and budgets including metrics to evaluate success and cost effectiveness.
  • Ownership of team’s P&L comprised of mass marketing fundraising programs/initiatives including our Community 50/50
  • Responsible for overseeing Writing, Graphic Design and Marketing for all areas within the Foundation supporting internal clients including  (but not limited to):  Annual Giving, Direct Mail, Major Giving, Donor Relations, Events, Corporate Sponsorship, Legacy Giving, and 3rd
  • Responsible for implementation of Shared Services policies & processes to ensure effective management of deliverables, resourcing needs, and prioritization.
  • In collaboration with the Hospital, handles all public relations related to gift announcements, campaign gifts, celebrity engagement and endorsements on behalf of the Foundation.
  • Builds strong, collaborative relationships within the Foundation, with key departments within the hospital and with various vendors that will be managed by this role.
  • Manage and evaluate key vendor relationships including developing vendor contracts, evaluating vendor performance and ensuring budget compliance, RFP management as required.
  • Collaborates closely with the Director of Direct Marketing & Analytics and leads external vendor partners to execute programs that adhere to brand guidelines, tone and voice and agreed upon goals, timelines & KPIs. Reports and manages issues that arise with vendor to resolution.
  • Responsible for coaching and mentoring a team of direct and indirect reports.
  • Stays engaged and current with hospital updates, health care topics and news of relevance to Brand, Marketing and Communications.

 

QUALIFICATIONS:

  • 10+ years of Brand, Marketing and Communications experience (planning, implementing, managing, and evaluating strategic communication and media campaigns).
  • Must have experience with Brand development and public relations.
  • 8+ years managing vendors (RFPs, contract execution and negotiation, performance management).
  • 5+ years leading teams – a strong team leader but willing to roll up your sleeves as this is a small team.
  • Must possess excellent written and verbal skills; have substantive experience working on branding/positioning, and media relations.
  • Demonstrated ability to collaborate effectively with internal and external stakeholders with an ability to see the bigger picture.
  • Strong financial management and human resources management skills.
  • Demonstrated ability to build relationships with donors, volunteers, hospital representatives and other key stakeholders, with a keen sense of diplomacy.
  • Superior communications skills, writing and interpersonal skills, in addition to well-developed presentation abilities.

 

TECHNICAL SKILLS:

  • Strong proficiency with Microsoft Office suite (PowerPoint, Excel and Word in particular)
  • Donor/Client database experience preferred but can be trained (Raiser’s Edge)
  • Understanding and experience with media effectiveness, cost and media measurement across all above the line marketing channels

 

EXPERIENCE AND EDUCATION:

  • MBA preferred
  • University degree in business, marketing, communication or other related disciplines.

 

WORK ENVIRONMENT:

  • Willingness to work flexible hours and to tight deadlines with the ability to prioritize tasks as needed—some after-hours work may be required.
  • Working remotely during COVID-19 is supported and encouraged. Under more regular circumstances, work occurs at the Foundation office (89 Queensway W) with some flexibility to work remotely.
  • Valid driver’s license and access to a reliable vehicle an asset.

 

APPLICATION PROCEDURE:

  • Please click here to submit your cover letter and résumé through the online application
  • For further information on Trillium Health Partners Foundation we invite you to visit our website at trilliumgiving.ca
  • We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

 

Position Title: Vice President, Finance & Business Operations

Reports To: President & Chief Executive Officer

Team: Nine team members, of which two are direct  (Manager, Finance & Administration and the Associate Director, Information System & Solution)

Work Location: 800-89 Queensway West, Mississauga, Ontario

 

THE ROLE:

Are you ready to be a key team member of one of Canada’s leading Hospital Foundations set for significant growth and innovation?   Do you have the key skills and experience to lead their finance, administration, and information systems & solutions portfolios, with the goal of supporting one of the country’s most significant fundraising campaigns? Do you possess strong accounting/finance/risk management skills knowledge and have a deep understanding of how to use financial data to drive business decisions? Do you have strategic executive leadership experience and operational expertise in overseeing the implementation of a long-term strategic vision? Do you bring a sense of urgency while operating with very high standards? Do you believe any problem can be solved with a can-do attitude? Do you excel in team building and management and are you able to achieve P&L/KPI goals? Have you managed annual operating budgets with a “we can do more with less” mindset?  Are you ready to have some fun while doing great and impactful work?

As head of the Finance and Operations team which includes Finance, Administration, Information Systems & Solutions, you excel in collaboration, mentorship, and coaching. You are respected for your excellent problem-solving skills and excel at developing and leveraging relationships across a diverse range of operating areas –fundraisers, health system stakeholders, Board members, external vendors, donors, and volunteers.

Are you a business minded Finance professional who is inherently entrepreneurial? Treating the business and its essential services, social purposed subsidiary operating Tim Hortons shops like its your own, you see opportunity and you go after it. You enjoy growing the capacity of an organization. You are fiscally mindful about what and when you undertake investments to grow and sustain the business. You have made sure the research has been done, you have assessed the risk and laid out the road map for successful execution.

You thrive at leading teams and engaging with colleagues across the organization and at all levels. You recognize the power of a cohesive group of people working toward a common goal. Your peers and direct reports would describe you as strategic yet also hands-on, technical, a great communicator, and an influential leader. You build relationships and trust with ease and are comfortable in a myriad of settings.

Are you eager to join a dynamic, growing team who is passionate about creating a work environment that is inspiring, productive and fun?  Do you believe that you are better when you work with other like-minded team members to achieve the impossible?

 

If this sounds like you, click here to read the full Position Profile…

 

Trillium Health Partners Foundation  is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage.  To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners Foundation will provide accommodations throughout the recruitment and selection process to applicants with disabilities.  If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

We thank all those who apply but only those selected for further consideration will be contacted.