Careers

We are on a mission to create a new kind of health care and we need extraordinary talent like you!

At Trillium Health Partners Foundation (THPF) our vision is bold: build a new kind of health care for a healthier community. Our work supports Trillium Health Partners (THP), comprised of Credit Valley Hospital, Mississauga Hospital and Queensway Health Centre and one of the largest community-based, academically affiliated acute care facilities in Canada serving one of the fastest growing populations in the country. A teaching hospital affiliated with the University of Toronto, THP serves Mississauga, West Toronto and the surrounding communities and last year alone received over 1.7 million patient visits. Throughout all of this, the ongoing pandemic has made clear what we as a Foundation always knew: without health care, we have nothing. 

That’s why we need you, to ensure our community has access to the exceptional, compassionate and leading-edge care we are known for, today and for generations to come. Our 40+ member team is comprised of exceptional talent, with diverse backgrounds and expertise dedicated to raising the crucial funds needed to address the highest priority needs of THP. Our leadership is well-connected and respected in the non-profit sector, too. Our CEO, Caroline Riseboro was the recipient of Canada’s Most Admired™ CEO award and our organization transcends the spirit of collaboration.

Together, we are already making a massive impact – and having a ton of fun while doing it. In fact, because of our amazing Team, we recently secured the largest donation to a hospital in Canada, from renowned philanthropist Peter Gilgan and The Peter Gilgan Foundation. This record-breaking $105 million donation will help us build the largest hospital in Canada…but we need your help to get there.

We are looking to add to our roster to help us break more records and hit more fundraising milestones, all in pursuit of a healthier more resilient community.

Join our team and help build the future of health care with us.

 

Current Openings


Position Title: Coordinator, Direct Marketing & Annual Giving

Reports To: Manager, Annual Giving & Loyalty Marketing

Status: Full time

Work Location: Trillium Health Partners Foundation office at 89 The Queensway West, Mississauga, with occasional work at Credit Valley Hospital and Queensway Health Centre sites with some remote work available.

The Role

Reporting to the Manager of Annual Giving and Loyalty Marketing, the Coordinator will support the Annual Giving team, in direct marketing and annual giving activity including cultivation and stewardship of annual giving donor portfolio. In addition to providing support to the Manager of Annual Giving.

PRIMARY RESPONSIBILITIES

  • Lead the administration, execution, and coordination of the employee 50/50 program including weekly draws + Reporting + Coordination with Winner, Bi-weekly in house ticket printing, managing opt in and opt out from program, financial tracking and reporting, coordination with payroll and more. Marketing plan of program + execution in coordination with employee giving & marketing team. Applications for lottery licenses with AGCO.
  • Create and manage ongoing status and campaign reports.
  • Manages contact with donors including responses to donor inquiries, monthly donor cancellation and/or complaints and escalates issues as appropriate.
  • Includes RE data entry to capture donor activity for tracking and reporting purposes and ensures all donor interactions are accurately recorded and updated in Raiser’s Edge.
  • Responsible for project managing for aspects of our annual giving programs; delivering projects on scope and on time or flagging issues if necessary.
  • Assists in managing vendors and suppliers (for example: Canada Post, Direct Mail and Telemarketing agencies, etc.), ensuring budgets and deadlines are met based on agreed upon goals & KPIs. Reports and manages issues that arise with vendor to resolution.
  • Works with Corporate Services department to ensure timely, accurate and proper gift processing, data pulls & list management, including monitoring & evaluation of data.
  • Builds strong, collaborative relationships within the Foundation, with key departments within the hospital and with various vendors that will be managed by this role.
  • Champions an environment that ensures effective sharing of information and collaboration with other Foundation programs and teams.
  • Committed to learning and is informed on best practices, new tools and technology in digital fundraising and marketing.

At Trillium Health Partners Foundation, we care passionately about fulfilling the needs of our hospital and our community. To achieve this objective, our team is committed to embodying the values of our team-created “ICARE” philosophy: inspiration, courage, accountability, respect, and excellence. The selected candidate must be eager and able to contribute to advancing this organizational culture.

QUALIFICATIONS

  • 1-2 years of fundraising experience, particularly with annual giving programs
  • University degree in business, marketing, communication or other related disciplines
  • Knowledge of tactics and best practices stewarding donors including developing trigger-based and lifecycle based automated communications
  • Experience in, and comfort with, managing vendor and supplier relationships as an extension of the team
  • Strong interpersonal skills, effective at building relationships and able to work well with donors, colleagues and key Foundation and Hospital stakeholders at all levels.
  • Ability to work independently and efficiently in a busy environment managing multiple projects, shifting priorities, and tight deadlines.
  • Strong organizational and project management skills with a strong personal commitment to excellence
  • Highly professional and articulate with sensitivity, discretion and an appropriate demeanour.
  • Experience working in hospital environment, and / or health-related charity an asset
  • Experience with DM, door-to-door fundraising and / or telemarketing campaigns an asset
  • Experience with digital fundraising – online donation forms, P2P platforms, email, paid & organic digital advertising, lottery, etc.

TECHNICAL SKILLS

  • Strong analytical skills and business acumen
  • Strong proficiency with Microsoft Office suite (PowerPoint, Excel and Word in particular).
  • Donor/Client database experience (Raiser’s Edge Experience strongly preferred)
  • Experience with Luminate Online, TeamRaiser, WordPress would be an asset
  • Experience in digital advertising – Google Grant, Google, Facebook, Instragram, Bing.
  • Experience with 3rd party donation platforms such as CanadaHelps, ECHOage, etc. an asset

WORK ENVIRONMENT       

  • Willingness to work flexible hours and to tight deadlines as needed, prioritizing tasks with the Manager—some after-hours work may be required.
  • Working remotely during COVID-19 is supported and encouraged. Under more regular circumstances, work occurs at the Foundation office (89 Queensway W) with some flexibility to work remotely.
  • Valid driver’s license and access to a reliable vehicle an asset.

APPLICATION PROCEDURE

  • To pursue this career opportunity, please click here to submit your cover letter and résumé at our hospitals website
  • We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

 


Position Title: Development Officer, Direct Marketing & Annual Giving

Reports To: Manager, Direct Marketing & Annual Giving

Status: Full time

Work Location: Trillium Health Partners Foundation office at 89 The Queensway West, Mississauga, with occasional work at Credit Valley Hospital and Queensway Health Centre sites with some remote work available.

The Role

The Development Officer, Direct Marketing & Annual Giving is a full-time position within the Marketing and Community Engagement team at Trillium Health Partners Foundation. Reporting to the Manager, Direct Marketing & Annual Giving, the Development Officer, Direct Marketing & Annual Giving will work with the Manager to manage a portfolio of programs designed to support key business objectives including donor acquisition, donor retention, and revenue generation.

The successful candidate will have experience managing Annual Giving and Direct Marketing programs will and quickly build rapport with a number of vendors and internal relationships to achieve success. Preference will be given to candidates with prior experience in a hospital foundation, health-related charity or another health care or non-profit context.

PRIMARY RESPONSIBILITIES

  • Responsible for contributing to sizeable annual fundraising targets across programs that include: Tribute Programs (In Honour, In Memory), Staff Giving, Direct Mail (including a Gift Catalog and Newsletters), Monthly Giving (including Door-to-Door Fundraising and Telemarketing) and mass digital fundraising (email, organic & paid social, search, display, etc.)
  • Ensures programs are executed with a multi-channel approach and considers, email, social media & digital fundraising tactics, in collaboration with marketing & communications team.
  • Continually measures and improves user experience for digital fundraising channels and ensures that all digital fundraising efforts support brand strategy.
  • In collaboration with Director and Manager, supports the execution of comprehensive, measurable testing plans; a DM/email testing roadmap and the execution of A/B tests to optimize key metrics including open, clickthrough, and conversion rates
  • Recommends and develops tactics for growth and stewardship and regularly monitors program performance, and adjusts or re-evaluates program tactics to optimize programs as appropriate.
  • Manages contact with donors including responses to donor inquiries, monthly donor cancellation and/or complaints and escalates issues as appropriate. Includes RE data entry to capture donor activity for tracking and reporting purposes and ensures all donor interactions are accurately recorded and updated in Raiser’s Edge.
  • Assists in managing vendors and suppliers (for example: Canada Post, Direct Mail and Telemarketing agencies, etc.), ensuring budgets and deadlines are met based on agreed upon goals & KPIs. Reports and manages issues that arise with vendor to resolution.
  • Responsible for project management; delivering projects on scope and on time or flagging issues if necessary.
  • Executes documented business rules around mid-level donor management and the movement / upgrade between annual programs and major gift programs.
  • Works with Corporate Services department to ensure timely, accurate and proper gift processing, data pulls & list management, including monitoring & evaluation of data.
  • Builds strong, collaborative relationships within the Foundation, with key departments within the hospital and with various vendors that will be managed by this role.
  • Champions an environment that ensures effective sharing of information and collaboration with other Foundation programs and teams.
  • Committed to learning and is informed on best practices, new tools and technology in digital fundraising and marketing.
  • Stays engaged and current with hospital updates, health care topics and news of relevance to Direct Marketing.

At Trillium Health Partners Foundation, we care passionately about fulfilling the needs of our hospital and our community. To achieve this objective, our team is committed to embodying the values of our team-created “ICARE” philosophy: inspiration, courage, accountability, respect, and excellence. The selected candidate must be eager and able to contribute to advancing this organizational culture.

QUALIFICATIONS

  • 3+ years of Direct Mail and Email development and telemarketing program execution and measurement
  • University degree in business, marketing, communication or other related disciplines
  • A recognized fund raising certification or CFRE would be an asset
  • Knowledge of tactics and best practices stewarding donors including developing trigger-based and lifecycle based automated communications
  • Understanding of and experience with direct marketing test and control methodology as well as key metrics for direct marketing campaign success
  • Understanding of and experience utilizing segmentation approaches for direct marketing campaigns
  • Experience in, and comfort with, managing vendor and supplier relationships as an extension of the team
  • Strong interpersonal skills, effective at building relationships and able to work well with donors, colleagues and key Foundation and Hospital stakeholders at all levels.
  • Ability to work independently and efficiently in a busy environment managing multiple projects, shifting priorities, and tight deadlines.
  • Strong organizational and project management skills with a strong personal commitment to excellence
  • Highly professional and articulate with sensitivity, discretion and an appropriate demeanour.
  • Experience working in hospital environment, and / or health-related charity an asset
  • Experience with door-to-door fundraising and / or telemarketing campaigns an asset
  • Experience with digital fundraising – online donation forms, P2P platforms, email, paid & organic digital advertising, lottery, etc.

TECHNICAL SKILLS

  • Strong analytical skills and business acumen
  • Strong proficiency with Microsoft Office suite (PowerPoint, Excel and Word in particular).
  • Donor/Client database experience (Raiser’s Edge Experience strongly preferred)
  • Experience with Luminate Online, TeamRaiser, WordPress
  • Experience / knowledge of digital advertising – Google Grant, Google, Facebook, Instragram, Bing.
  • Experience with 3rd party donation platforms such as CanadaHelps, ECHOage, etc. an asset

WORK ENVIRONMENT                                                                                 

  • Willingness to work flexible hours and to tight deadlines as needed, prioritizing tasks with the Manager—some after-hours work may be required.
  • Working remotely during COVID-19 is supported and encouraged. Under more regular circumstances, work occurs at the Foundation office (89 Queensway W) with some flexibility to work remotely.
  • Valid driver’s license and access to a reliable vehicle an asset.

APPLICATION PROCEDURE

  • To pursue this career opportunity, please click here to submit your cover letter and résumé at our hospitals website
  • We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

 


Position Title: Coordinator, Philanthropy

Reports To: Manager of Philanthropy

Status: Full time

Work Location:Trillium Health Partners Foundation office at 89 The Queensway West, Mississauga, with occasional work at Credit Valley Hospital and Queensway Health Centre sites with some remote work available.

The Role

Reporting to the Manager of Philanthropy, the Coordinator will support the Philanthropy team, in all major and transformational giving activity including cultivation through to close & stewardship.  In addition to providing support to the Manager of Philanthropy

Primary Responsibilities

Support Philanthropy Team                                                           

  • Perform various duties in support of major gift activity including: scheduling donor meetings/hospital tours, drafting correspondence, presentations/decks, speaking notes and supporting proposal development
  • Completing prospect donor research, briefing notes & call reports
  • Provide hands-on support during meetings and special events as required (i.e. meeting preparation, trouble-shooting, greeting donors)
  • Design and coordinate graphic support material as needed including fundraising online support
  • Enter and update actions, call reports & donor information in Raisers Edge
  • Work closely with the marketing & communications team to coordinate the production and dissemination of digital assets as it related to the philanthropy team (for example, newsletters, landing pages, social media posts, etc.)
  • Support MG cultivation events as needed
  • Provide support for the Grateful Patient Program by acting as the lead for certain programmatic areas within the Hospital
  • Support on the creation of presentation decks, material briefs and meetings pertaining to the Grateful Patient Program
  • Provide support to the Senior Development Officer, Philanthropy, on the Planned Giving Program
  • Provide ongoing support of philanthropy team members as required
  • Provide support for cultivation events, webinars, cabinet members as needed

Administration of Employee 50/50 Program

  • Lead the administration, execution, and coordination of the employee 50/50 program including weekly draws + Reporting + Coordination with Winner, Bi-weekly in house ticket printing, managing opt in and opt out from program, financial tracking and reporting, coordination with payroll and more.
  • Marketing plan of program + execution in coordination with employee giving & marketing team
  • Applications for lottery licenses with AGCO

At Trillium Health Partners Foundation, we care passionately about fulfilling the needs of our hospital and our community. To achieve this objective, our team is committed to embodying the values of our team-created “ICARE” philosophy: inspiration, courage, accountability, respect, and excellence. The selected candidate must be eager and able to contribute to advancing this organizational culture.

QUALIFICATIONS:

  • 1-2 years of fundraising experience, particularly in Major Gifts
  • University degree in business, marketing, communication or other related disciplines
  • Strong interpersonal skills, effective at building relationships and able to work well with donors, colleagues and key Foundation and Hospital stakeholders at all levels.
  • Ability to work independently and efficiently in a busy environment managing multiple projects, shifting priorities, and tight deadlines.
  • Self-starter and team player
  • Strong organizational and project management skills with a strong personal commitment to excellence
  • Highly professional and articulate with sensitivity, discretion and an appropriate demeanour.
  • Experience working in hospital environment, and / or health-related charity an asset
  • Ability to multi-task, juggle conflicting priorities, and manage time and duties. Should have experience professionally managing time and expectations conflicts that may arise.
  • Energetic and enthusiastic, with strong verbal communications skills
  • The successful incumbent will be required to work flexible hours on limited occasions to attend special events

TECHNICAL SKILLS

  • Strong analytical skills and business acumen
  • Strong proficiency with Microsoft Office suite (PowerPoint, Excel, Word & InDesign in particular).
  • Donor/Client database experience (Raiser’s Edge, Luminate Online, TeamRaiser, WordPress)
  • Experience conducting Internet research

WORK ENVIRONMENT                                                                                         

  • Willingness to work flexible hours and to tight deadlines as needed, prioritizing tasks with the Director—some after-hours work may be required.
  • Working remotely during COVID-19 is supported and encouraged. Under more regular circumstances, work occurs at the Foundation office (89 Queensway W) with some flexibility to work remotely.
  • Valid driver’s license and access to a reliable vehicle an asset.

APPLICATION PROCEDURE

  • To pursue this career opportunity, please click here to submit your cover letter and résumé at our hospitals website
  • We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be

 

SUMMER STUDENT OPPORTUNITIES


Internship Opportunities

Are you motivated by the opportunity to be part of a movement to create a new kind of health care? Are you eager to contribute and learn from a dynamic team while contributing to this great community? If so, read on to learn more about internship opportunities being provided to youth in our community through the Canada Summer Jobs initiative! 

Canada Summer Jobs program requirements:

  • Placement is full time only (35 hours per week) with a minimum duration of six weeks and a maximum of 16 weeks
  • Placement must occur between April 25, 2022 and September 3, 2022
  • Applicants are aged 15-30 years
  • No direct relation to an employee, vendors, donors, or volunteers of THP Foundation

Compensation is set at $ 15.50 per hour plus 10% in lieu of benefits.


Coordinator, Fundraising Campaign

  • Assist in the establishment of an Employee Philanthropy Committee within the Hospital, made up of a body of philanthropic champions and volunteers. Activities may include but are not limited to:
    • Research into other fundraising-focused Employee Committees at peer hospitals to determine membership and scope of activities.
    • Development of a toolkit of educational materials (e.g., guide, FAQ), promotional materials (in conjunction with Creative Services and affected programs), and protocols.
  • Develop and maintain an inventory of cross Foundation-Hospital procedures as well as any associated agreements between individual stakeholders.
  • Maintain a cross Foundation-Hospital calendar of deliverables and milestones for significant ($5M+) gifts.
  • Work with the Philanthropy department to maintain a Hospital funding priority list and manage changes to the status of list items.
  • Develop and support in the implementation of events, touchpoints, communications, and evaluation that will elevate the experience of our Employee Philanthropic Committee members.
  • Support in the administration of a Hospital-wide incentivization and recognition system which acknowledges and elevates the experience of employees participating in our Campaign.
  • Build and assist in the maintenance of a Hospital channel calendar through which Foundation initiatives are promoted and/or deployed.
  • Liaise with other business units to support in the administration of Hospital-focused communications that aim to promote our Campaign.
  • Other duties as assigned

To apply for this opportunity, click here to be redirected to our hospital career site.


Help Desk Technician

  • Support staff with Foundation IT equipment repairs, applications, maintenance and upgrades in collaboration with the Hospital’s IS team and vendors.
  • Training other staff members on troubleshooting and diagnosing problems.
  • Writing, editing, and revising training manuals for new and updated software and hardware.
  • Providing technical assistance for questions and problems.
  • Other duties as assigned

To apply for this opportunity, click here to be redirected to our hospital career site.


Data Entry Clerk  (2 positions)  

  • Under the direction of Manager, Finance & Administration, complete gift entry processing during high volume processing periods (online, off line, memorial, tribute)
  • Open, sort and distribute mail and prepare income tax receipts and accompanying thank you letters
  • Prepare and process mail merges and thank you packages for monthly donor, telemarketing, door to door and other programs
  • Processing of duplicate tax receipts in addition to folding & mailing tax receipts
  • Provide support for thank you call program
  • Maintain donor confidentiality and protect THP Foundation operations by keeping information confidential
  • Ongoing data health of the Foundation’s donor database by regularly updating constituent information (address and contact information; DNS, attributes, constituent codes, updating return mail information, merging duplicate constituent records)
  • Assist in database projects as assigned

To apply for this opportunity, click here to be redirected to our hospital career site.

 

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.